We're confident you'll love Pavika. If not, we offer a hassle-free refund.
Try Pavika risk-free. If you're not satisfied within 30 days, get a full refund - no questions asked!
At Pavika, we stand behind our product with confidence. We understand that choosing the right institute management software is an important decision, which is why we offer a 30-day money-back guarantee on all new subscriptions.
Full refund period
Asked for refund
Refund processing
This policy applies to all paid subscription plans purchased directly from Pavika. Please read this policy carefully to understand your rights and the refund process.
Request within 30 days of your first payment
First-time subscription purchase
Technical problems we couldn't resolve
Service doesn't match advertised features
You may be eligible for a pro-rated refund if:
One-time setup and configuration charges
Custom feature development costs
Already used SMS notification credits
Third-party domain or hosting fees
Subscription renewals after first cycle
Accounts terminated for ToS violation
Follow these steps to request a refund:
Email us at contact_us@pavika.org or call +91 95199 67504
Include your institute name, registered email, payment date, and reason for refund
Our team will review your request within 2-3 business days
You'll receive email confirmation once refund is approved
Amount credited to original payment method within 7-10 days
Please include the following in your refund request:
Once approved, refunds are processed based on your original payment method:
| Payment Method | Processing Time | Notes |
|---|---|---|
| UPI | 3-5 Business Days | Refunded to same UPI ID |
| Credit/Debit Card | 5-7 Business Days | Refunded to same card |
| Net Banking | 5-10 Business Days | Refunded to bank account |
| Wallet | 2-3 Business Days | Refunded to same wallet |
| Bank Transfer | 7-10 Business Days | NEFT/IMPS to your account |
Note: Bank processing times may vary. If you don't receive your refund within the specified timeframe, please contact your bank first, then reach out to us.
You can cancel your subscription anytime by:
Subscriptions auto-renew unless cancelled. To avoid charges:
After free trial ends:
We may make exceptions to this policy in the following cases:
If our service is down for more than 7 consecutive days due to our fault, you're eligible for a full refund regardless of the 30-day window.
In case of documented medical emergencies affecting institute operations, we'll review refund requests on a case-by-case basis.
Institutes affected by natural disasters may request special consideration for refunds outside normal policy.
If your institute permanently closes, we'll provide a pro-rated refund for unused subscription period.
Note: All exception requests require supporting documentation and are subject to management approval.
If you have any questions about our Refund Policy or need to request a refund:
Use this format when emailing us:
© 2024-2025 Pavika. All Rights Reserved.
This Refund Policy was last updated on November 26, 2025
Our team is happy to help clarify our refund policy.